Shipping and Delivery Policies
At H&E Designs, we’re committed to delivering your order as quickly and safely as possible. Below is everything you need to know about how we handle shipping and delivery.
1. Processing Time
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Orders are processed within 7-10 business days after payment confirmation. ( all my items are made to order)
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Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Times
We offer the following shipping options:
| Location | Estimated Delivery Time |
|---|---|
| Local (within [Country]) | 2–5 business days |
| International | 7–14 business days |
Please note that delivery times are estimates and may vary based on your location and courier delays.
3. Shipping Fees
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Shipping costs are calculated at checkout based on your location and selected shipping method.
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We may offer free shipping promotions from time to time — keep an eye out!
4. Order Tracking
Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.
5. Customs & Import Fees (For International Orders)
Customers are responsible for any customs duties or import taxes that may apply in their country. H&E Designs is not liable for delays due to customs processing.
6.International Shipping Policy
We're happy to ship worldwide from our shop in New Jersey! Please note:
• All international orders may be subject to customs duties, taxes, or import fees upon arrival in your country.
• These charges are not included in your
purchase total and are the responsibility of the buyer.
• We ship using standard international shipping (DDU - Delivered Duty Unpaid).
• Customs processing times can vary - please allow extra time for delivery.
If you have any questions before placing your order, feel free to reach out!