Returns/Cancellations/Refunds& Exchanges

At H&E Designs, we want you to love what you wear. If for any reason you're not completely satisfied with your order, we’re here to help.

1. Returns

• You may return eligible items within 7–14 days of receiving your order.

• Items must be unworn, unwashed, and in original condition with all tags attached.

• To start a return, please contact us at [your-email@example.com] with your order number and reason for return.

Note: Customers are responsible for return shipping costs unless the item is damaged or incorrect.

2. Exchanges

• We accept exchanges for different sizes or colors (if available).

• To request an exchange, email us within 7 days of delivery. We’ll guide you through the process.

• Exchanges are processed after we receive the original item in good condition.

3. Refunds

• Once your return is received and inspected, we’ll notify you via email and process your refund.

• Refunds are issued to the original payment method within 3–7 business days after approval.

• Shipping fees are non-refundable.

4. Order Cancellations

• You may cancel your order within 12 hours of placing it, as long as it hasn’t been shipped.

• If your order has already been processed or shipped, cancellation may not be possible.

5. Damaged or Incorrect Items

If you receive a damaged item or the wrong product:

• Contact us within 48 hours of delivery.

• Please include a photo of the item and your order number.

• We’ll offer a replacement, exchange, or full refund at no extra cost to you.

Items Not Eligible for Return or Exchange:

• Sale or clearance items (unless defective)

• Items marked as “Final Sale”

• Customized or personalized items

• Undergarments or accessories for hygiene reasons

Need Help?

For all return or exchange inquiries, email us at:
📧 [your-email@example.com]
We’re happy to help!